Absolutely! If your order total is $50 and more, your order qualifies for free shipping via FedEx Ground. Please note our free shipping is only valid for continental United States and NOT valid for orders from Alaska, Hawaii, Puerto Rico, Guam, APO/FPO addresses or wholesale customers.
You can expect your order to be shipped by 2 business days from placing the order. From there it will take the carriers roughly 2-6 business days for all continental United States orders. Please note that business days are Monday-Friday and do not include federal holidays within the United States.
As soon as your order is placed, you’ll get a confirmation email with all the necessary information you will need. Upon shipping you will also receive a tracking number update as well. If you’d like to check further on your order, just email us and we’ll be happy to give you an update.
Products are free of damage and breakage when your order is shipped from our warehouses. Although products are packaged very carefully, damages may occur in transit or products may not reach their final destination. Please report us hello@KankitsuLabo.com within 48 hours of delivery if you receive a damaged or broken product, or if you have not received your order. Make sure to save all contents, including packaging, for FedEx to investigate on any damaged order. If carrier is able to provide proof of scan, refunds or replacements will not be available. If you have any questions, please contact us directly.
If you tell us the new address before we ship your order, we accept the change without any fees. However, once the order is shipped, we cannot accept change of delivery address and no refund will be issued. So please make sure to confirm if your delivery address is correct when placing an order.
It is possible to cancel or make changes to your order before it is dispatched except for wholesale orders. - To cancel your order, please contact us by email at hello@KankitsuLabo.com and we will cancel the order for you immediately. - To make changes to your order, please contact us by email at hello@KankitsuLabo.com and let us know the changes you require.
Due to the nature of our food, we do not accept returns on any food products. On a case by case basis, we may a process a refund for purchases made through our online store for any damaged, lost or stolen items in transit.
For any returns or refunds for products purchased from a grocery store or from another location other than our website, please contact the place where the product was purchased.
If you need help returning any non-beverage items purchased from our website, please reach out to hello@KankitsuLabo.com However, please note we can’t offer you any refunds if 10 days have gone by since your order arrived.
The English meaning of KANKITSU is Japanese Citrus. YUZU may be the first thing that comes to mind when you think of Japanese Citrus, but there's more! We believe there are places for Japanese citrus to shine and make a difference in the US food industry. KANKITSU LABO™ launched with the mission to become the bridge connecting with the US by assisting the growth of community farmers and manufacturers in Japan, and introducing new flavors have yet to be discovered by many.